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Privacy

DKSH Commitment to Privacy Protection

Protecting the security and privacy of your personal data is important to DKSH; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data DKSH may collect, how DKSH uses and safeguards that data and with whom we may share it.

Personal data

DKSH will not collect any personal data about you (e.g. your name, address, telephone number, e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey, or contacting us), you provide us with your consent to do so, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data.

You are not required to provide us with personal data at any time if you don't want to. However, if you do not provide personal data when requested, we may not be able to provide you with certain products or services, or respond to your inquiry.

Purpose of use

When you do provide us with personal data, we may use it to respond to your inquiry, process your order or provide you access to specific information or offers. Also, to support our customer relationship with you:

  • we may store and process personal data and share it with our worldwide affiliates for the above purposes, and to better understand your business needs and how we can improve our products and services; and
  • we (or a third party on our behalf) may use personal data to contact you about a DKSH offer in support of your business needs or to conduct online surveys to understand better our customers' needs

If you choose not to have your personal data used for direct marketing or market research, please notify us and we will respect your choice. We do not sell or otherwise market your personal data to third parties, but we do share your personal data with DKSH affiliates and certain other parties as explained under "Storage and Processing" below.

Purpose limitation

DKSH will collect, use or disclose personal data supplied by you online only for the purposes disclosed to you (including as set out above), unless the disclosure:
is a use of the personal data for any additional purpose that is directly related to the original purpose for which the personal data was collected:

  • is necessary to prepare, negotiate and perform a contract with you
  • is required by law or the competent governmental or judicial authorities
  • is necessary to establish or preserve a legal claim or defense
  • is necessary to prevent fraud or other illegal activities, such as wilful attacks on DKSH information technology systems; or
  • is otherwise permitted by applicable law

Communications or utilization data

Through your use of telecommunications services to access our Web site, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are generated. To the extent that we collect this information, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework, and (where applicable) this policy.

Non-personal data collected automatically

When you access our Web sites, we may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, domain name of the Web site from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our worldwide affiliates to monitor the attractiveness of our Web sites and improve their performance or content.

"Cookies" - information stored automatically on your computer

When you view one of our Web sites, we may store some data on your computer in the form of a "cookie" to automatically recognize your PC next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web site to better match your interests or to store your password to save you having to re-enter it each time. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer's hard drive, block all cookies or to receive a warning before a cookie is stored.

Storage and processing

DKSH is a global company, and we may need to share your personal information with our affiliates, service providers (in order for them to perform services for us) and members of our group of companies. We may store and process your personal data in any country in which we, our affiliates or our service providers maintain facilities for doing so.

Security

To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, DKSH uses technical and organizational security measures.

Links to other websites

DKSH websites contain links to other websites. DKSH is not responsible for the privacy practices or the content of other web sites.

Questions and comments

You have statutory rights to access and correct any personal data that we hold about you and we will respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies in accordance with applicable law. If you have any questions or comments about the DKSH Data Privacy Protection Policy or would like to access or correct your personal data, please click on "Contact", or you can get in touch with us in the following ways:

Email:customerservice.nz@dksh.comTelephone:+64 6 356 5323Postal address:Private Bag 11047, Palmerston North 4442

Changes to this policy

As the Internet matures, so will our Data Privacy Protection Policy. We will post changes to our Privacy Protection Policy on this page. Please check this page regularly to keep up-to-date.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This information will not be shared with any third parties or used for any promotional or marketing purposes.